Bales Metal Surface Solutions, a leading provider of metal coatings and finishes, worked with us to launch the next generation of its website. It features new digital tools designed to help improve their customer's and prospect's buying experience.
What are your products and services worth to customers? How do you compare to their next best option? Can you prove it? If you're unable to answer these questions, you are not alone. Surprisingly, very few businesses can articulate and substantiate their value.
We are just a few months into the campaign, but Elk Grove Village has already experienced significant results. Within the first month, the click-through rate (CTR) on their paid media ads soared to 3.8%, nearly twice the industry average.
Our guest, Diane S Hopkins, author of Unleashing The Chief Moments Officers, shared the methodology she uses to help organizations transform their customer experiences in our May webinar. In her Exceptional Experience Strategy Map, an organization needs to move their culture from thinking about customer experience as an "initiative" to an internal "instinct" that anticipates customer's needs and has the skillsets to exceed the expected consistently.
It’s often said that your company’s website presence is the “digital front door” to your company, and that front door can leave quite the impression. Did you know that 88% of online consumers will not return to a website following a bad experience?
In our webinar with Women and Manufacturing (WiM), we explored the concept of how an employee can advance their career as part of organizational growth initiatives or innovation investment. Our three panelists shared their career journeys and how they took on projects both inside and outside of their companies to develop new skill sets or build expertise. The Center for Creative Leadership's research studies on executive growth and development confirmed that experience is the best teacher. In these studies, they found that various leadership challenges contribute to a managers' becoming experienced. But learning was not automatic. It was possible to have the knowledge but miss the meaning.
Next Level Northwest has helped a number of small- to mid-size businesses in northwest Chicagoland create jobs, expand facilities and grow revenue through entrepreneurial education.
A net promoter score measures customer experience and helps predict business growth. It can be a challenging obstacle to overcome. The consultancy who created it, Bain & Company, sets the bar even higher for B2B companies—anything less than 60 percent is considered a red flag. That's why it was pretty big news for Bales, a metal surface solution company, to learn that their NPS has gone up four points from 2019 to 77 percent and maintained the high level throughout the pandemic. The average NPS score in manufacturing is a meager 53 percent—but why does all of that matter at all? Because companies with a high NPS score tend to grow four to eight percentage points above their market's annual growth.
There are nearly 200,000 middle-market businesses representing one-third of the U.S. economy. While definitions of this group vary, the National Center for the Middle Market categorizes it as businesses with top-line revenue between 10 Million and 1 Billion. These companies are private and public, family-owned, geographically diverse, employ approximately 48 million people and span across all industries.
It's hard not to get excited about something new - a fresh start, a birth, a new year. 2020 is over, so how can we take the lessons we learned and use them to our advantage this year?Our first
